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Ordering Information
1. All our prices are subject to VAT. The prices shown include VAT where applicable. A VAT invoice will be provided.
2. Some items may be delivered direct from the manufacturer.
3. We maintain small stocks of most items. If you have an urgent deadline, then please phone before placing the order, so that we can ensure we can meet your requirement.
4. Standard despatch items are normally processed within 48 hours of receiving your order (weekends excluded). We send by Royal Mail or by carrier. We offer a faster delivery service which you can choose at the checkout. Orders placed by fast delivery are usually despatched the same or the next day by a fast carrier. If you have a really tight deadline please contact us first.
5. You are responsible for ensuring that you can take delivery of your order. Some services will require a signature. If you are not able to be at home to receive your parcel please make arrangements with a neighbour or provide an alternative delivery address. Please note that if you are paying by credit card you must fill in the cardholders address, but you can add an alternative delivery address in the memo box further down the page. If you enter an address which is not the cardholders address the payment system will reject your card.
5. If items are received damaged or incomplete, please contact us within 24 hours of receipt, and keep packing materials.
6. Our prices are for despatch to UK postal addresses. If you require postage to another country then please contact us for a quotation.
How to order
SMALL ORDERS
If your have a small, personal order, then you can pay online by Paypal or credit card. If you are paying by credit card do not be confused when you are taken to the Paypal website. There is an option for paying by credit card (on the left hand side) and you do not have to have a Paypal account.
You can also choose the "send cheque" option and contact us on 01643 822035 with your card details (or send a cheque).
If you get into difficulties we usually see a "failed order" and will contact you by email to see if you still want us to process the order.
SCHOOL and CORPORATE ORDERS
If you want we will supply goods on 30 days credit to schools and educational establishments, but to do so we must have an official order on your letterhead or appropriate order stationery. We will accept this sent by email. When you place your order choose the "send cheque" option. We will despatch once we have received either your official order or a cheque. Corporate clients, who want credit, will be required to complete a trade account application before this is allowed. Again use the "send cheque" option to place the order.
LARGE ORDERS, SPECIAL ORDERS, RUSH ORDERS
If you have requirements that are not provided by the standard options, then contact us and we will give you a price. We may be able to offer discounts on large orders, and also offer delivery options such as next day delivery. We may also be able to send orders to overseas locations. We may also be able to provide costume items that are not listed on the website, such as customised costumes, large or small sizes, and costumes for other periods. Just drop an email with your requirements.
HOW WE CALCULATE CARRIAGE
The calculation for carriage charges is based on size and weight. To see the total charge for carriage go to your shopping basket. We have tried to make the carriage charges fair, but sometimes, because of the combination of goods, the carriage works out slightly too high, and if this happens we will send a refund when we send out your order. We will, as soon as we can, introduce a more comprehensive shopping cart software that can cope with items of very diverse weights and sizes. It should be noted that some items that are large or long attract extra charges from our carriers.
Sizes
How to measure for a costume
It is very important that you measure carefully to avoid disappointment. We have provided a size chart in both imperial and metric measurements, together with an illustration of how to take the measurements.
All our goods are covered by the Distance Selling Regulations. Our shopping cart system and payment gateway use secure systems, but if you are worried about paying over the Internet you can contact us and we will take your card details manually.
We are a small family business, and we try to give a fast and efficient service. We recieve many comments from satisfied customers, but if you think there is anything we could do better then we will be pleased to hear from you.